I cannot stand automated phone systems, its such a dis to consumers. Well obviously I’m not the only one and this cat set up a pretty dope site called Get Human where they give you shortcuts on how to get around phone systems so you can actually talk to a REAL HUMAN BEING (what a concept). They also rate corporations with their customer service–not surprisingly, Facebook is rated among the worst.
some quotes from the founders:
I hope that companies will finally “get the message”, and realize it is better for the bottom line to treat their paying and potential customers with respect.
I hope that consumers will recognize their power, and steer business towards good companies, and shut down bad companies who will not change.
I hope that some day we will be able to close this website, and to replace it with a “gone fishing” sign.